Blog Articles
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Outcome sentiment – How customers feel about reaching their outcomes?
This week we had our bi-monthly Customer Success Meetup at St John’s Innovation Centre in Cambridge. The spotlight focus for May’s meetup was Low Touch Engagement, a topic taking top spot in our feedback and clearly one that is top of mind for a lot of CSMs. Whilst this is a very big topic and…
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AI in Customer Success
This week we had our first Cambridge Customer Success meetup hosted at St John’s Innovation Centre in Cambridge. We discussed a range of topics from AI in Customer Success through to different methods of communicating with clients, getting engagement from silent clients and how important it is for Customer Success teams to have the full…
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