Cambridge Customer Success Meetup
How to leverage AI as a Customer Success Manager
Thursday 21th May 2026
5.30pm – 7.30pm
Food and Drink Provided.
St John’s Innovation Centre, Cowley Road, Cambridge CB4 0WS
I’m really excited to share that Gary Giacalone will be speaking in person at the Cambridge Customer Success Meetup.
He will be running a session on how to practically use AI as a CSM, focused on real, everyday value.
Everything shared is practical, usable and based on what has genuinely helped Gary in his role
This session is very much from a CSM, for other CSMs and designed to leave you with something you can start using straight away.
What you’ll take away –
- Practical ways AI can support your day to day CSM work
- How to manage customers more effectively while reducing manual effort
- The do’s and don’ts of using AI in Customer Success
- Real examples you can apply immediately
- A ready to use prompt library built specifically for CSMs
Speaker
Gary Giacalone is an experienced Customer Success Manager at Conga with over 9 years of experience in the software and SaaS industry. He specialises in working with Enterprise and Strategic customers, taking ownership of complex, market-leading accounts for organisations with global footprints.
Gary ensures that progress is consistently visible and measurable, focusing on fostering adoption, alignment, and proactively removing obstacles. His commitment to these principles ensures that customers gain maximum value from the platform while aligning with their overarching business objectives.