Cambridge Customer Success Meetup
Managing stress and preventing burnout in high demand CS roles
Thursday 19th March 2026
5.30pm – 7.30pm
Food and Drink Provided.
St John’s Innovation Centre, Cowley Road, Cambridge CB4 0WS
Customer Success roles are demanding in ways that aren’t always visible. They’re fast paced, can be dependent on other teams and systems you don’t control, and place you squarely in the line of client pressure when things don’t go to plan. You’re juggling competing priorities, changing deadlines and often acting as the buffer between frustration and resolution, while still being expected to perform at a consistently high level.
This session explores how to perform sustainably in high demand roles without burning out. Drawing on neuroscience and real world experience, you’ll learn how stress actually works in your brain and body, why pushing through isn’t the answer, and what you can do practically and immediately to regulate pressure, protect your energy, and stay effective for the long term.
What you’ll take away –
- A clear understanding of how stress and pressure affect your nervous system, decision making and performance
- Practical, in the moment tools to regulate stress and calm your nervous system during demanding days
- Early warning signs of burnout and how to intervene before exhaustion sets in
- Simple strategies to create sustainable performance, not just short term productivity
- Insight into how your own regulation and boundaries influence others
Speaker
Clare Kenny is a keynote speaker and facilitator who helps organisations create healthier, more sustainable ways of working in high-pressure environments. After leading the global wellbeing strategy at Burberry and holding senior leadership roles in consultancies across Europe and Asia, Clare now works with organisations ranging from FTSE 100s to fast growing startups to help people perform at a high level without burning out.
She has partnered with organisations including HSBC, KPMG, Warner Bros. Discovery, Channel 4, Specsavers, Ministry of Justice and The Harry Potter Studios. Her work focuses on leadership, culture and mental health, combining research, practical strategy and lived experience. Drawing on her own journey with ADHD, anxiety and burnout, Clare brings honest, relatable insight to the realities of demanding roles like Customer Success, with a strong focus on what actually helps people cope, perform and sustain themselves over time.
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